Home›Massachusetts›Hampden County›PALMER HEALTHCARE CENTER
D
Poor

PALMER HEALTHCARE CENTER

250 SHEARER STREET · PALMER, MA 01069

4132838361 · For profit - Individual

61 beds55.8 residents168 staff
CMS Five-Star Ratings
Overall
★★★★★
Staffing
★★★★★
Quality
★★★★★
Inspections
★★★★★
Staffing Grades
D
Poor
Total Staff
C
Below Standard
RN Staff
D
Poor
Overall
✗CMS Benchmark(≥ 3.48 HPRD)
✗RN Recommendation(≥ 0.75 HPRD)
✗Research Standard(≥ 4.10 HPRD)
📋

What This Means in Plain English

PALMER HEALTHCARE CENTER receives an overall staffing grade of D (Poor). With 2.9278 total nurse hours per resident per day, this facility falls below the CMS staffing benchmark of 3.48 HPRD and has RN staffing of 0.4432 HPRD, below the recommended 0.75. It is 0.97 HPRD below the national average.

Weekend staffing stays relatively consistent — dropping 10.56% compared to weekdays. The facility relies heavily on temporary agency staff (15.15% of hours), suggesting potential workforce instability.

Staffing levels have remained relatively stable over recent quarters.

🔍 Areas of Concern (3)

🚨Does not meet the CMS staffing benchmark of 3.48 HPRD. Current: 2.9278 HPRD — needs 0.55 more hours per resident per day.
⚠️RN staffing (0.4432 HPRD) is below the research-recommended minimum of 0.75 HPRD. This means less clinical oversight per resident.
⚠️15.15% of nursing hours come from agency/contract workers. High contractor reliance often means less continuity of care — staff who don't know the residents.

✨ Strengths (2)

✅No days with zero registered nurse hours this quarter
✅Highly consistent day-to-day staffing levels
Total Nurse HPRD
2.9278hrs/resident/day▼ 0.97
CMS benchmark: 3.48
RN HPRD
0.4432hrs/resident/day▼ 0.24
Recommended: 0.75
Weekend Drop-off
10.56%
3.0179 weekday → 2.6991 weekend
Agency Staff
15.15%
30.32% of RN hours from contractors
⚠ High contractor reliance
Days with Zero RN
0days this quarter
4+ days = auto 1-star
CNA HPRD
1.7412hrs/resident/day
Direct care aides
LPN HPRD
0.7434hrs/resident/day
Licensed practical nurses
Consistency
0.2368std dev
Lower = more predictable

HPRD Over Time

Total nurse staffing hours per resident per day, by quarter

Total HPRD (shaded area)RN HPRDCMS Benchmark (3.48) — staffing standardResearch Standard (4.10) — recommended level

How Does This Facility Compare?

Compared to county, state, and national averages for total nurse HPRD

vs. Hampden County Average-1.02 HPRD
3.95
02.93 HPRD
vs. Massachusetts State Average-0.94 HPRD
3.87
02.93 HPRD
vs. National Average-0.97 HPRD
3.90
02.93 HPRD
■ Colored bar = this facility · | Black line = average · Based on 2025Q3 data

Nearby Facilities

Compare with other nursing homes in the area

FacilityDistanceGradeTotal HPRDRN HPRDCMS Rating
PALMER HEALTHCARE CENTER ★
PALMER · This facility
—
D
2.92780.4432★★★☆☆
HAMPDEN POST ACUTE
WILBRAHAM
4.8 mi
C
3.64070.4092★★☆☆☆
VANTAGE AT HAMPDEN LLC
HAMPDEN
9.4 mi
D
3.72150.3756★★★★☆
Sixteen Acres Health and Rehabilitation Center LLC
SPRINGFIELD
10.2 mi
D
3.93990.3331★★★★☆
QUABOAG REHABILITATION & SKILLED CARE FACILITY
WEST BROOKFIELD
11.1 mi
B
4.26310.7471★★★★★
Chestnut Hill Health and Rehabilitation Center LLC
EAST LONGMEADOW
11.6 mi
D
3.57440.2943★★☆☆☆

Inspection History & Penalties

Health inspection results from state surveys — most recent first

6
Inspections
19
Total Deficiencies
$0
Fines Assessed
Dec 16, 2025Health
2 deficiencies cited
▼
Sep 2, 2025Health
1 deficiency cited
▼
Sep 26, 2024Health
7 deficiencies cited
▼
Aug 10, 2023Health
2 deficiencies cited
▼
Jun 27, 2023Health
1 deficiency cited
▼
May 20, 2022Health
6 deficiencies cited· Includes actual harm
▼
CMS Severity Scale
A–C: No Harm / PotentialD–F: No Harm but ConcernG–H: Actual HarmI–L: Immediate Jeopardy

Source: CMS Staffing & Quality Data — 2025Q3 · data.cms.gov

Staffing grades are based on CMS-published thresholds and research recommendations. CMS is not affiliated with and does not endorse this website.